Marketed By
:
Kapoor E Illuminations Private Limited,A 100/2, Okhla Industrial Area Phase 2, New Delhi, New Delhi - 110020
Manufactured By
:
Kapoor E Illuminations Private Limited,A 100/2, Okhla Industrial Area Phase 2, New Delhi, New Delhi - 110020
Warranty in Months
:
6
Fabric lamp shades– Use a soft bristle brush and dust the shade in long sweeping motions. To clean the plastic lining of the lampshade, use a soft cloth moistened with water, and wipe.
Paper lamp shades– Simply dust the shade clean with a dry micro fibre cloth.
Wooden lamp base–Wipe the base clean with a dry micro fibre cloth. To restore shine, use a soft cloth moistened a solvent-based furniture polish.
Glass lamp base–Wipe the base with a soft cloth dampened with glass cleaning solution. Buff with a dry cloth to restore shine.
Stainless steel base–Use a soft dampened cloth, dipped in warm water, and wipe down the base. Dry immediately using a soft towel.
Brass lamps–Sometimes the patina that develops from regular use, adds to the character of the lamp. However, if you wish to restore the shine, we recommend using a solution of mild detergent and warm water to wipe the lamp clean. Follow this with a dry, soft cloth, to remove any soap residue. Buff, to restore shine.
We advise against using brass polish, it’s abrasive and its use could scrub away delicate engravings.
We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. In the rare case that you receive a damaged/ defective product please reach out to us.
Please check for the following:
- Stains on the product(s)
- Stitching inconsistency
- More than a 3% variation in size
Depending on the nature of the defect, we will either replace the product or refund the purchase amount. Please contact us within 7 days of receiving the product.
Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.
In the event that a specific set of warranty(s) for any Product or service is provided by a third party i.e. by a manufacturer of the Product that is offered on the Urban Ladder Platform or a third party from whom the Product has originated or a third party service provider, such warranty claims are amongst and between the third party and you. Reliance shall not be liable or responsible for any such warranty(s). We do not take any obligation to mediate or resolve any dispute or disagreement between you and such third party.
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