Terms & Conditions of Warranty on Mattresses
 
On all the Mattresses delivered on or before 21st September, 2022, the following terms and conditions shall apply on limited warranty on all Mattresses:
 
  1. Warranty during 1st Year:
    • a.     a. Starting from the date of delivery till 1 (one) year, the Mattress will be replaced if there is a reduction in the thickness of > 10% of the Mattress.
    • b.     We will try to replace your Mattress with the same Mattress, however the replacement will be subject to the availability of the said Mattress with the respective Vendor. If that same Mattress is not available at the time you exercise your warranty, a similar substitute of the Mattress will be provided to you or the purchase value of the Mattress (as stated on the invoice) will be refunded.
  2. Warranty after 1 (one) year from the date of Delivery:
    • a.     After one year from the delivery of the Mattress, if any manufacturing defect appears on the Mattress, a prorated warranty will be applicable as per the below table
       
      Product Name No. of Years
      Bounce Junior & Essential Comfort 3
      Dream Lite, Cloud Range, Theramedic Comfort, Theramedic Cocoon & Essential Coir 5
       
    • b.     After 1 (one) year starting from the date of delivery no Mattress will be exchanged. In the event any manufacturing defect occurs in any Mattress from the range of Bounce Junior, Essential Comfort, Theramedic Comfort & Theramedic Cocoon, we will refund the entire purchase amount of the Mattress (as stated on the invoice) without any deductions. However, in the event any manufacturing defect occurs in any Mattress from the range of Essential Coir, Dream Lite & All Cloud Range, we will take the Mattress back from you and in return give you the Depreciated Value of the Mattress on-pro rata basis.
    • c.     Formula for calculation of Depreciated Value:
      Purchase amount of the Mattress (as stated on the invoice) / No of years of Warranty X the balance term = Refundable Amount.
    • d.     For example: If defect appears after 2 years of use, pro-rata money back guarantee is applicable for balance 3 years. It means that the pro-rata value in rupees to a consumer on that mattress purchased at Rs. 10,000 the guarantee of 5 years would be Rs. 10,000 /5 X 3 = Rs. 6,000/-.
    • e.     EXCEPTIONS: This warranty will not be applicable on A) any normal wear and tear of the outer cover and stitching issues arising from regular use of any Mattress, B) If the flexible polyurethane of any Mattress from the range of Bounce Junior, Essential Comfort, Theramedic Comfort & Theramedic Cocoon expands, becomes soft and/or changes colour.
On all the Mattresses delivered on or after 21st September, 2022, the following are the terms and conditions shall apply on limited warranty on all Mattresses:
    • a.     Warranty terms are defined based on the usage of mattresses in nominal time period such as 8-10 hours in a day.
    • b.     There can be a minimal variation in dimensions up to 12mm in mattresses.
    • c.     If any manufacturing defect appears on the Mattress post delivery then our general warranty policy will be applicable.
    • d.     Warranty does not cover depression of less than 1" upto 5" thick mattresses and 1.5" for more than 5" thicknesses.
    • e.     Fabric and stitching defects are not covered by warranty unless identifed during delivery.
    • f.     Warranty does not cover perceived comfort levels.

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