• We have specialised quality control measures to ensure that the product(s) you receive are of the highest quality. The beans inside will sag with normal use, and normal wear and tear is not covered under our warranty terms. In the rare case that you receive a damaged/ defective product please reach out to us.
  • Please check for the following:
  • Stains on the product(s)
  • Stitching inconsistency
  • More than a 5% variation in size
  • Depending on the nature of the defect, and your preference, we will either replace the product or refund the purchase amount.
  • Please email us at hello@urbanladder.com. We will attend to your query within two business days.
  • Please ensure that all tags and labels are intact and the product is unused. Please email us photographs of the defect along with the order number and item code.
  • Please note that the above policies do not apply to all pincodes. To see the policy for your location, enter your pincode in the box above.

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