• Warranty covers all manufacturing defects that may arise during the warranty period. Warranty doesn’t cover abuse of product, stain, fabric damage, natural wear and tear. In case you encounter any issue while using the product, please write to hello@urbanladder.com to get more details about the warranty of your product and process to claim. We recommend that you look up the product warranty details on your warranty card along with the mattress for exact details.
  • In the event that a specific set of warranty(s) for any Product or service is provided by a third party i.e. by a manufacturer of the Product that is offered on the Urban Ladder Platform or a third party from whom the Product has originated or a third party service provider, such warranty claims are amongst and between the third party and you. Reliance shall not be liable or responsible for any such warranty(s). We do not take any obligation to mediate or resolve any dispute or disagreement between you and such third party.

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