Help Center

For any inquiries related to liquidation products please write to us at factory.outlet@urbanladder.com. Our team will assist you with information about our offerings, available stock, pricing and other related queries.

Reach out to us if you want to associate in terms of Brand, Technology or Design Collaboration etc. Please share your details here and the team will get back to you for a discussion.Contact Us

Everyday, we add stunning new products to our range to help our customers make their homes beautiful. If you would like to partner with us and join our journey of making a million beautiful homes, write to us at sourcing-team@urbanladder.com

If you are a property manager, an architect, builder, designer or any business enterprise looking to buy in bulk for your hotel, office or any other property, we'd love to help! Email us at bulk@urbanladder.com

Liquidation Sale

For any inquiries related to our liquidation offerings, available stock and its pricing please write to us at factory.outlet@urbanladder.com

For any issues or feedback with our website or app(s), write to tech@urbanladder.com

For sharing any security related issues or concerns, write to security@urbanladder.com

Yes, we do provide an option to Shop over a video call. You can choose the product you like the video call to be arranged for. You will get an option on the bottom-left corner on the website. On clicking the video icon, you will be given the option to choose the Reserve slot for the video call if none of our agents are available. Our retail/store team will call you at a chosen time to help you choose the product.

To know our serviceability at your location, just enter your area pin code at the product page as shown below:

Yes! A small delivery fee will be applied based on your cart value which can be found on your cart page. Additional charges may apply If your delivery location is out of our service bounds.

Installation and clean-up after the delivery process are on us. Go ahead and fearlessly order away.

"Delivery charges will not be refunded in case of partial cancellation"

Our delivery timelines vary for different locations. To know the tentative delivery date for your city, please enter your Pincode in the "Your Pincode" box available on the product page.

Once an order is placed, we will also share the delivery timelines in your order confirmation email.

Sorry, once the order is placed there will be no option to amend your shipping address, due to regulatory issues.

1.For installation information, refer to the "Need Assembly" section in the Properties section on our product page.

2.Installation will be completed within 48 hours after delivery, and our delivery executive will contact you to schedule an appointment.

Note: Additional charges may apply to some product installations. Installation is not required for DIY (Do-It-Yourself) products.

Currently, we do not have appropriate facilities to handle international orders. We only manage domestic orders, for select locations in India for select products.